Please read the following notice before using this website. Use of the service and its features means that you have accepted the terms and conditions that apply. Violating or ignoring any of the following terms and conditions will result in sanctions up to account cancellation with or without notice.


You agree to bear and not harm Onbox Host from any claims resulting from the use of our services. Onbox Host is not responsible for files, data, content from the websites of Onbox Host service users . All services provided by Onbox Hostcan only be used for lawful purposes (not against the law). Use of our services to infringe copyright or trademarks is prohibited. This also includes distributing unauthorized copies of music, books, photos, or other copyrighted works. Offering or selling counterfeit products or merchandise from the trademark holder will result in the cancellation of your account. All accounts found to be infringing on the copyrights of others will be suspended immediately. And all accounts found to have repeated copyright infringement by ignoring the warnings will be removed from our service.

Users are NOT allowed to load and publish content that contains:

  1. Pornography, SARA, humiliation and public immorality
  2. Things that can cause discord, unrest, and terror
  3. Copyright material without the owner’s permission
  4. Material that can be used for things that annoy all parties
  5. Ponzy, pyramid schemes and other forms of fraud
  6. Phishing, auto like, auto bot and the like.
  7. Other materials that are not in accordance with the laws and regulations of the Republic of Indonesia

We reserve the right to refuse to provide our services to anyone. All content included in the description above may be removed from our servers with or without notice.

Domain Name Registration

Domain Names must respect and not conflict with Intellectual Property Rights, IPR, Patent/Brand Rights. The domain name does not violate the laws & regulations in force in Indonesia. Violation of the above provisions may result in the deactivation of the domain name without a refund.

Use of Hosting Services

Users are NOT allowed to use our service to:

  1. Sending bulk emails and or SPAM (more details will be explained in another chapter)
  2. Installing IRC bots, PsyBNC, and IRC related processes
  3. Installing web proxy scripts, mail proxies, and other types of proxies
  4. Perform DDOS, port scanning, sniffing, system exploits, and other hacking actions
  5. Torrent websites, rapidlech or other peer to peer applications
  6. File sharing or for storing data or files that contain copyright
  7. Save backup files from other services or make redundant backups
  8. Streaming Website by uploading video content and the like for streaming purposes – Allowed if you embed videos using services such as youtube and the like

Resource Usage Policy and Definition of “Unlimited”

Onbox Host provides unlimited disk space and bandwidth (data transfer) on student, personal and business packages. This means that Onbox Host will not set specific limits for resources and you can use the resources as needed. However Onbox Host uses a fair usage policy that applies to all accounts. The Onbox Host Fair Usage Policy explains that if you use resources in the form of CPU, RAM, and Disk Space from a server in excess which causes disruption to usage for other hosting accounts on the same server, then the resources will be limited or in some cases, but not necessarily , your account may be deactivated before you upgrade your account to a more suitable plan for your needs or solve a problem so that the use of resources on your account no longer causes disruption to other users on the same server. Onbox Host provides unlimited hosting services for all websites with normal needs as in general websites. Onbox Host does not allow the use of websites or applications that can cause interference (such as excessive use of addon domains and databases up to more than 3GB) and overload the server continuously.

Onbox Host is a web hosting company and all files uploaded on Onbox Host are for website creation purposes. Disk space on your Onbox Host hosting account cannot be used for: Backup storage, online storage, file-sharing services, Movie storage, Photo storage, Software storage, copyrighted file storage content, illegal file storage, unlawful, pornographic , or abuse, document archives or other types of archives, or log files. Onbox Host reserves the right to delete the file from the user’s account with or without notice to the client, even delete the account. Onbox Host also reserves the right to delete a single file larger than 1GB from a user’s account without considering the contents of the file with or without notice to the client.

Onbox Host’s shared hosting service is not dedicated to the use of mail hosting. Onbox Host reserves the right to deactivate accounts using email with disk space of more than 10 GB until the shared hosting account is upgraded by the client to VPS services where such restrictions are not applied.

Onbox Host has a fair use policy regarding file inodes on all shared hosting services. The fair use policy of inodes on the Baby package is 250,000, 500,000 for the student package, 750,000 for the personal package and 1,000,000 for the business package.

The inode file limit for cloud hosting packages (Basic, Standard, Premium and Corporate) is 1650000 file inodes.

Free Domain Policy Forever

Starting February 26, 2019, Onbox Host provides 1 free domain with the extension,,,, .com, .info, .org, .net for every 1 purchase of shared hosting services on student, personal and business packages with a minimum duration of 1 year of payment in the first year only .

For clients who order before February 26, 2019 and get a free domain forever, they are still entitled to claim a free domain extension as long as they are still using Onbox Host hosting services.

We will renew the domain every year with the cost of renewing the domain being covered by the subscription fee (renewal) of your hosting account. If you receive a domain renewal bill, please ignore the bill and inform us via livechat, email, WA or a support ticket so we can help you renew your domain for free.

Onbox Host reserves the right to change the terms of the free domain policy forever at any time with or without notice.

Unlimited Free SSL Facility

Onbox Host provides free SSL facilities forever and can be used for all Onbox Host hosting service clients (Baby, Student, Personal, to Business packages), without a limit on the number of websites, domains or subdomains (unlimited SSL). The use of SSL is highly recommended for the security of your website. SSL security allows websites to be accessed using an SSL or HTTPS connection using the client’s domain name.

SSL allows users to access certain pages using SSL so that the exchange of information on the website becomes more secure. Users generally use SSL for several reasons, for example for payment system development or accessing login pages using SSL.

Terms of VPS or Virtual Private Server

Onbox Host provides VPS or Virtual Private Server services where with this VPS you can use the VPS resources dedicatedly.

Onbox Host’s VPS service is an unmanaged service where Onbox Host only provides infrastructure and ensures VPS uptime. Installation and configuration of the VPS is entirely up to Onbox Host’s clients.

Payments and Delays

You agree to provide correct payment information when ordering our products or services. Your order will be processed once payment confirmation is made (maximum 24 hours on working days).

Onbox Host only serves requests for tax invoices until the 25th of the following month after you make a payment.

All account charges will be issued based on the first date the account was activated. If you don’t pay your bill within 7 days of expiration, your account will be suspended. If you still don’t make a bill payment within the 21 day suspension period (35 days after expiration), your account will be deleted.

All accounts that are deactivated/suspended (whether due to abuse reasons or have not made a payment) for more than 21 days will be permanently deleted. Onbox Host does not provide backup accounts that are suspended for not making payments.

All Onbox Host invoices will be added with a unique code to facilitate payment validation and service activation. All unique code fees will be charged to the Buyer and cannot be canceled

Terms of Refund (Refund)

You can cancel the use of our service at any time. Violation of our terms of use will remove the refund policy. The refund or refund process is a maximum of 15 working days after we receive complete information for a refund. Refunds do not apply to serious abuses such as phishing, rapidlech and hacking. All costs incurred due to the refund request process will be charged to the client.


Onbox Host provides a money back guarantee for the first 30 days of use. Refunds are only valid for the first hosting account order. For example, if you previously had a hosting account at Onbox Host , then cancellation and refunds do not apply to the second hosting account and so on. The refund amount will be reduced by the domain bonus activation fee.

International Domains

Domain registration/transfer fees are non-refundable.

Indonesian Domain

Domain registration/transfer fees are non-refundable.

VPS and Webuzo

We provide refunds for VPS for 30 days from the first time the VPS is activated and 7 days for webuzo licenses from the first time it is activated. There are no refunds for cPanel licenses. Webuzo and cPanel licenses ordered on Onbox Host cannot be used on VPS services other than ours.

Onbox Host only provides refunds for the first order.

Onbox Host Instant Web Service

Our website package guarantee is valid for 30 days covering hosting only. Related domains cannot be refunded in accordance with the provisions stated in another article in these terms and conditions. The same applies to theme licenses that theme licenses cannot be refunded, because customers will still get access to theme licenses that have been purchased in the Onbox Host Website Package on other services.

Hosting Transfer

Transfer Hosting is a service for migrating / moving data from other hosting to Onbox Host. This transfer can only be done if the hosting is on another service.

Onbox Host will provide assistance to transfer data in its entirety from another hosting service. The data referred to here is Full Backup cPanel .

Onbox Host does not provide data transfer assistance individually (per file/folder). This applies to the transfer of data that is in the File Manager and MySQL Database.

Onbox Host does not provide migration / data transfer assistance to other Onbox Host services.

Hosting transfer can also only be done from other services to Onbox Host. If the customer wants to make a transfer from Onbox Host service to another service, the customer is required to do the data transfer independently.

Note: Our Support Team can only provide migration assistance if the data to be moved comes from another hosting service.

Onbox Host Instant Web Service

  1. Instant Web Service includes Student Hosting package, Free Domain (Subject to applicable free policy) and license for one website theme which is available in the purchased package.
  2. Purchase of Instant Web service using own domain only includes student hosting and license for one selected theme.
  3. Customers using pre-owned domains for Instant Web services, must ensure the domain is active or has sufficient active period. If not, the customer must renew the domain separately with the Instant Web service, either from the Onbox Host service or with the relevant provider.
  4. Theme support services for the selected website are managed by the selected Website Theme Provider. Contacts are listed in the member area of ​​the customer’s WP Store License section.
  5. Instant Web service customers who use the domain ID (Digital Registra Indonesia) must meet the requirements for the completeness of the documents requested by the Digital Registrar. The website will not be deployed until the customer completes these requirements.
  6. If the customer fails to activate his domain ID on the Instant Web service, then the customer can still replace the purchased domain with another domain extension, while the domain is still cheaper than the price of the previously purchased domain.
  7. If the replacement domain extension is more expensive than the pre-ordered domain, the customer must order the domain separately.
  8. Onbox Host is not responsible if the website license purchased through the Instant Web service bundle cannot be used on the replaced domain according to the case of point 6, because each theme provider has a different system for website installation.
  9. The terms of refund for Instant Web services are in accordance with the previously mentioned paragraph.

General requirements

You and any person who has access to your account must evaluate and assume the risks associated with the accuracy, completeness or usefulness of the content on your website.

No tolerance for spamming activity. We have zero tolerance for sending unsolicited emails, bulk emails and spam. All spamming user accounts will be suspended with or without notification.

Onbox Host has the right to display the client’s logo, profile, website address on the Onbox Host website. Clients can contact Onbox Host customer service if objected or disagreed.

By registering with Onbox Host , your email will automatically be added to our mailing list. We reserve the right to send emails with promotional content or other important information. You can unsubscribe from our promotional emails by clicking the unsubscribe link at the end of our emails.

By registering to the Onbox Host service using a social media account, google one tap / email connected to social media, the account will automatically be linked to Onbox Host. You can unlink / “Unlink” in the Onbox Host client area

cPanel Shared Hosting License

Onbox Host follows the provisions of the latest license scheme from cPanel, namely the license fee is calculated per cPanel account (0.2 usd/month/cPanel account). With these conditions, Onbox Host charges IDR 3,000/month for hosting service extension orders (Baby, Student, Personal and Business Packages) ordered before July 19, 2019.

Promo Terms

Onbox Host provides many promos every day. All promos at Onbox Host are only valid for the first year unless there are provisions that explain further about the promo.

Backup and Data Loss

You use this service at your own risk. We are not responsible for any lost and/or damaged files that may occur (including, for example, from system crashes, security breaches, or hard disk and system failures). You agree to backup your files and data independently through the backup menu that we provide and will be stored on our server.

Onbox Host performs backups automatically once a week with the condition that the maximum account size is 15GB for accounts on business servers, maximum 10GB on non-business servers and maximum number of files and folders (Inode files) is 500,000. Onbox Host will not back up accounts that exceed these limits. Onbox Host’s backups are rsync backups, which means that new backups will overwrite old backups.


You agree that you must defend, protect, save and hold harmless Onbox Host from any and all claims, liabilities, losses, costs and claims, including reasonable attorneys’ fees against/against Onbox Host , its agents, customers, officers and employees, which may be caused by services rendered or performed or any products sold by customers, agents, employees or assigned tasks. You agree to defend, indemnify and hold harmless Onbox Host against any liability arising from; (1) Any injury to persons or property caused by products sold or distributed in connection with Onbox Host; (2) All or any material provided by the customer that violates or is suspected of violating the proprietary rights of third parties; (3) copyright infringement and (4) all defective products sold to customers from Onbox Host’s servers .

Disclaimer (Disclaimer)

Onbox Host is not responsible for any damage that may occur to your business. Onbox Host does not provide any warranty, either express or implied on the services we provide. This includes loss of data due to delays, non-delivery, incorrect delivery and any and all service interruptions caused by Onbox Host and its employees.

Onbox Host does not serve the taking of access rights or ownership of the domain and hosting with the Developer. If you have a problem with the Developer (Developer is fuzzy/unreachable), you should contact the Developer to resolve it personally.

As a web hosting company, Onbox Host contracts only with clients who make prepayments or clients who register for our services. Therefore, requests for email replacement, order access, and order transfers can only be processed if the request is sent via the registered email account in which the order is contained.

Openness in Law Enforcement

Onbox Host may disclose user information to law enforcement agencies or other authorized parties if required by applicable laws and regulations without further consent or notification to the user. We cooperate with law enforcement where necessary and to the extent required by law.

Changes to Terms of Service Use

Onbox Host reserves the right to change its policies at any time without notice.

Onbox Host and users agree to resolve disputes amicably to reach consensus. If the dispute cannot be resolved amicably, it will be resolved according to the legal provisions in force in Indonesia.